Client Success Specialist (Remote)

Deer Designer is a design subscription for mid-market marketing teams — a dedicated Creative Director-led design team for a flat monthly fee.

This is not traditional customer support. You are the bridge between clients and the company, responsible for turning client goals into clear direction and keeping things moving without friction. You’ll be the client’s advocate, but also be expected to challenge clients and improve how they work with us.

You’ll also use AI and internal tools to improve clarity and decision-making. AI is part of the workflow here (used for drafting, summarizing, and structuring), so you can focus on judgment, prioritization, and driving outcomes.

What you’ll be responsible for

• Spotting risks early before they become an issue, and acting on them
• Pushing back on vague or low-quality input and guiding clients to better outcomes
• Keeping communication tight, structured, and useful
• Improving how clients use the service over time (not just reacting to support requests)
• Using AI tools to draft, structure, and refine communication and workflows

Must-haves

• 2+ years in client-facing roles (CS, account management, project management, or similar)
• Strong written and spoken communication in English: clear, structured, and direct
• Understands basic design principles (layout, hierarchy, branding, UX basics)
• Comfortable pushing back on clients when needed
• Can manage multiple clients and priorities without losing clarity
• Ownership mindset
• Comfortable using AI tools to improve output quality

Strong preference for

• Experience working with designers or creative teams
• Experience in agencies, creative services, or subscription-based businesses
• Familiarity with tools like Figma, Photoshop, or similar (no need to design)
• Has improved processes, not just followed them
• Comfortable working async with distributed teams
• Uses AI proactively to structure thinking, identify risks, and improve communication

Red flags

• Treats the role as ticket handling or “just replying to clients”
• Avoids pushing back or asking hard questions
• Over-explains but lacks clarity
• Focuses on activity instead of outcomes
• Blames everyone instead of fixing the gap
• Needs constant direction to move things forward
• Doesn’t understand the difference between feedback and preference